Peer Insight's groundbreaking research report on service innovation has been completed, and is available by submitting your contact information on the Peer Insight website. The firm will then send you a personalized version of this interesting report.
Here's a sample of the findings included in this report:
- Services follow a less well-defined development path than products.
While many firms have developed a systematic approach to new product development and innovation, few of them have developed a structured approach to service and business model innovation.
- Prototyping and real-world testing of new ideas needs to be integrated into the process of new service creation.
- Successful service innovations are based on design for customer experience.
- Creating high-impact, radical, innovations require a unique innovation framework - that is specially designed to meet the unique requirements of high-risk ventures.
via Innovation Tools
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